About Us
Find out about how our experienced Central Coast based NDIS support team can best support you.
Meet the Team That Chose People Impact Over Corporate Success
Professional NDIS Support Built on Real-World Experience
Care and Connection Services was founded by three experienced professionals who mastered demanding industries and wanted to channel their expertise into making disability support better. Together, they bring both hands-on NDIS experience and the strategic skills needed to deliver reliable services to the Local community.
Our growing local team combines professional qualifications and real-world experience, with genuine commitment to your independence and community participation.
Disability Support Guided by Proven Experience
Operations and Crisis Management Expertise
Our leadership team brings banking-level crisis management and strategic coordination to your support services. With years of experience managing complex contracts in high-pressure environments, we’ve transitioned this expertise to hands-on NDIS support work because we wanted our problem-solving skills to directly improve people’s lives.
What this means for you:
When your day gets complicated, you have a team that stays calm, thinks clearly, and works to find practical solutions.
Quality and Safety Leadership
Our management applies rigorous safety standards to ensure your support is delivered with uncompromising quality. With 13+ years in global manufacturing quality control and safety management, we bring systematic planning and attention to detail that minimises risks.
What this means for you:
Your safety and the quality of services are supported by rigorous standards and systematic processes, not just good intentions.
Service and Community Expertise
Our team understands relationship building deeply – with over 10 years in hospitality business ownership and daily customer service excellence with senior community members. Our hospitality expertise ensures every interaction feels welcoming and genuinely supportive.
We aim to provide services that help you feel valued and respected, delivered by people who genuinely enjoy building lasting relationships with the community.
Combined Team Qualifications:
- Contract management and multi-stakeholder coordination
- FMCG data analysis and process improvement systems
- Current NDIS support workers with hands-on experience
- Cert III & IV Community Services, Mental Health First Aid
- MBA and successful business ownership experience
- Bachelor’s degree plus multiple diplomas in hospitality and business management
Your Care Team Includes Healthcare Professionals
Experienced Registered Nursing Support
Our nursing team brings extensive experience caring for people across both Australia and the UK. This means your healthcare support is delivered by professionals who understand different care approaches and have worked with diverse communities.
What this brings to your support:
- Deep understanding of complex health needs and care coordination
- Experience with different healthcare systems and service approaches
- Cultural sensitivity from working with diverse communities
- Professional healthcare standards and clinical expertise you can trust
Why Professional Experience Makes Your Support Better
You Get Reliable Service Delivery
Corporate training means we approach your support with proven organisational systems. We work to ensure clear communication and reduce the risk of things falling through the cracks, while working towards keeping your goals on track, because we’ve built successful business operations using these same principles.
Your NDIS Funding Gets Respected
Business ownership experience means your funding is managed with the same transparency and careful planning. You get honest communication about costs and realistic planning that maximises your budget.
You Benefit from Real Crisis Management Skills
Years coordinating complex projects under pressure means we stay solution-focused when your needs change or unexpected situations arise. We don’t panic – we aim to stay calm and work to adapt quickly to keep your support running smoothly.
You Experience Genuine Quality Standards
Industrial safety protocols and hospitality service excellence combine to deliver support that’s both professionally competent and genuinely caring. You get reliability without sacrificing the human connection.
Our Values Guide Everything We Do
- Reliability: We work to provide consistent support through systems designed to last
- Transparency: Clear, honest communication about your support, funding, and any changes that affect you
- Respect: Your goals, your choices, your independence – these always come first in our planning
- Excellence: Professional standards delivered with genuine care for your success and wellbeing
We’re Invested in Your Success
This isn’t just another business venture for us. We chose to apply our hard-earned expertise to disability support because we believe everyone deserves professional, reliable support that truly respects your independence and aspirations.
Your success is our success.
As you work towards your goals and greater independence, we know we’re applying our skills meaningfully.